Help · Contact
Talk to a real human.
ClearRec is built and maintained by a small team in Kushtia, Bangladesh. Every email goes straight to the person who writes the code — no support tier triage, no chatbot, no canned reply.
Email support
[email protected]
Bug reports, feature ideas, partnership questions, press — all land in the same inbox. Include your extension version (v1.0+), what was being recorded, and what you expected.
Based in
Kushtia, Bangladesh
Khulna Division · Asia/Dhaka (UTC+6)
Response time
Typically within 24 hours, every day of the year
Who you're talking to
ClearRec is the work of M. H. Tawfik, lead developer & owner at Soft Web Grove. When you email [email protected], you're emailing the person who ships the code.
Quick answers
Does ClearRec upload my recordings anywhere?
No. Every recording is encoded by Chrome's MediaRecorder API and written to your Downloads folder via Chrome's built-in download manager. ClearRec has no backend server — read the Privacy Policy for the full breakdown.
The trimmer won't open my saved recording. What now?
Open chrome://extensions, find ClearRec, and turn on Allow access to file URLs. Without that flag the trimmer falls back to a manual file picker on each open.
Export hangs at 0% — is something broken?
GIF encoding warms up ffmpeg.wasm the first time, which can take 4-6 seconds before the progress bar starts moving. Subsequent exports in the same trimmer tab start immediately.
How do I report a bug or request a feature?
Email [email protected] with the page URL or app that was being recorded, what you expected, what happened, and your extension version. A screenshot or short clip of the issue helps enormously.
Looking for the long-form list? See the full FAQ on the home page.
Writing a useful bug report
The fastest way to a fix is to include:
- ClearRec version (shown in the popup footer)
- Browser + OS (e.g. Chrome 134 on macOS 14)
- The app or page that was being recorded
- The quality tier and format selected
- What you expected vs. what you saw
- A screenshot or short screen recording if visual